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Frequently Asked Questions by Partners

 

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​​Who can become a partner in MOBI?

• Answer: Anyone, both natural and legal person, who wants to rent out their transport or offer their services, even for a few minutes.​

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Can I use MOBI several hours a week?

• Answer:  Of course, a partner can offer his services when it suits him, even if it's just a few hours a week. Thus, providing yourself with additional income.

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What do you need to register?

• Answer:  MOBI работает как на ANDROID, так и на IOS устройствах. Registration takes no more than 3 minutes. Download app MOBI PARTNER, fill in all required data, upload your photo, car photo and driver's license photo from 2 sides. After checking all the data, you will receive a message about activating your account.

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What mode of transport can I rent using MOBI?

• Answer:  Anyone, from passenger car to special equipment. (Example: car, limousine, tow truck, bus, truck, cargo bus, etc.)

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Can I offer my specialist services via MOBI?  

• Answer:  Да, MOBI предлагает услуги разных специалистов, для детальной информации свяжитесь с нами support@mobi.black

 

What fee will I pay MOBI?

• Answer:  Commission that will be withheld after the completion of each order from 10%-25%, depending on the type of service you provide.

 

How will I receive payment?

• Answer:  Customers will pay by cash or app MOBI. Depending on the type of payment, your balance will increase or decrease. With a balance of more than 50€, you can send us a request for a payout to your account.

 

How can I replenish the balance?

• Answer The balance can be replenished by linking a bank card in the application or by direct bank transfer to the account_cc781905-5cde-3194-bb3b-136bad5cf58d. When replenishing the balance by direct bank transfer, it is necessary to indicate your board number in the note. Please note that bank transfer may take up to 3 days. 

 

How do I know when an order arrives?

• Answer:  You will receive an audible notification of a new order with the customer's address and the time the customer needs the service. Notifications come provided that they are not disabled in the phone settings.

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What is Preorder?

• Answer:  This is an order for a specific time or date in the future. The client can order the service for a date that will be in a few days.

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How to receive Pre-orders?

• Answer:  Preorders are offered to all partners that match the type of service the customer is requesting. Pre-orders can be obtained without being in mode ONLINE, for this you need to activate the slider in the Pre-orders tab. After that, you will be able to view Pre-Orders even without being in  ONLINE mode.

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Can I cancel an order?

• Answer:Yes, sure. You decide which order to execute and which not. But if you accepted the order and after some time decided to refuse it, after the Client was already notified - you will be fined in the amount of3€. If the partner accepted the order and did not arrive at the place of the order, and did not refuse to fulfill it, such a partner can be completely blocked until the incurred costs are compensated.

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Does the amount of the order include surcharges for waiting along the route or entering Jurmala?

• Answer:  No, they are not included, the customer receives a fixed price based on the rental time, taking into account the traffic situation on the route specified by the customer. The partner independently adds an additional payment to the price of the order, having previously warned and received consent from the client. 

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Frequently Asked Questions by Clients

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How use MOBI?

• Answer: Скачайте приложение MOBI (доступно в Google Play и_cc781905-5cde-3194- bb3b-136bad5cf58d_App Store), register using your phone number, select the service you need (MOBI will automatically determine your location), the service can also be ordered for a specific time and date ,  введите конечный пункт. MOBI предложит Вам фиксированную цену, выберите способ оплаты и подтвердите заказ. 

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How can I pay for the selected service MOBI ?

• Answer: Using the application MOBI you can pay for services not only in cash, but also with a bank card.  payment method will be cash, for  service where it is possible to pay in cash.

 

How to add a bank card? 

Answer: To add a card, follow these simple steps

• Go to the main menu, which is located in the upper left corner of the screen

• Select Wallet → Add

• Enter all required card details and email 

• Click add map

• If you have any problems adding a map, write to us support@mobi.black

• MOBI allows you to add multiple bank cards

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I can't add a bank card? 

• Answer: Make sure you have entered the correct credit/debit card details (card number, expiry date, CVV code)

• Make sure your card supports electronic transactions

• Make sure there are enough funds on the card to pay for the trip 

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How  find out the cost of the service? 

• Answer: Before confirming the service order, you will see the fixed cost of the service. The cost of the service does not include the cost of waiting during the service and entry to paid territories, such as Jurmala.

• The service is provided only on the route specified by you.

• The cost of the service is calculated taking into account the time along the route you specified, if during the service you want to change the route, this must be done in the application and the cost will then change.

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Is there a cancellation fee? 

• Answer: Yes, a cancellation fee is charged to offset the time and resources spent arriving at the customer's location. 

• Cancellation fees apply in the following cases:

• Если вы отменили запрос после того, как ваш автомобиль  прибыл к месту подачи

• If the rental car driver was forced to cancel the service after a certain waiting time because the customer did not show up. 

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How do I find out about the cancellation fee? 

• Answer: Вы увидите уведомление о взимании платы за отмену услуги  в приложении,  квитанция будет отправлена на вашу электронную почту . This measure is necessary in order to ensure efficiency, reduce the waiting time for the service.

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I left my things in the car, what should I do?  

• Answer: Contact our support service through the application in the Feedback section, please indicate the details of the trip from the My Bookings section

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Why evaluate a driver?

• Answer: The evaluation of the driver after receiving the service is very important for us in order to continue to provide a high level of service and to have information about the shortcomings of a particular partner. 

• Please keep in mind that not only the customer rates the driver, but also the driver rates the customer and this data can be used to restrict access to services

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